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DazzlerMax (20)
Key articles on maximizing the use the DazzlerMax authoring system.
LearnerWeb (85)
This knowledge base contains key information on using LearnerWeb.
EZTracker (14)
The most common support issues for EZTrcker can be found here.


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Main Articles

Curriculum not showing completed training
This article explains why training history records might not satisfy a curriculum assignment in EZTracker.
Why cant I see a user?
A user must be part of the user group hiearchy that you have access to. As a SYSADM, go to Group Location Listings and make sure YOUR user group lists in the Parent Relationships for the UserGroup. If you are in the SYSADM usergroup yo
Email 550 Errors
This article discusses a set of troubleshooting steps to resolve email transmission errors that may occur in LearnerWeb. The most perplexing error to resole is the SMTP 550 error.  
How to troubleshoot AICC Course tracking problems.
So now you have AICC compliant learning content installed, but you're not seeing any tracking information. This article will discuss a troublshooting technique that will guide you throw determined wheter to call MaxIT or your course vendor.


Frequently Asked Questions

SQLSTATE = S1000 updateable query error
We're getting the following error when trying to make a change to a record. We're running Access Database Driver version 4.00.6304.SQLSTATE = S1000[Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query.No changes made to database.INSERT INTO history ( title, learner_id, course_no, status, status_date, expire_flag, instructor_id, cost, user2, room, class_id, duration ) VALUES ( ' Colorado Haz. Waste Regs Trng Sm Qty Generators', '169', 'Haz WasteReg', 'f', {ts '2006-08-30 00:00:00'}, 'n', '171', 0, 'Current Revision', '', 'Manual-1', 1 )
Curriculum not showing completed training
This article explains why training history records might not satisfy a curriculum assignment in EZTracker.
Microsoft and Sun Java in DazzlerMax
I have read that Microsoft will stop supporting Java on September 30, 2004. What are you recommendations for using Sun's Java Build, currently 1.4.2.01, or any other alternatives. We have developed many courses with DazzlerMax and would like to continue. Thank you.
How do you configure LW (LearnerWeb) to support ISAPI?
Supporting ISAPI for LearnerWeb is easy. Follow these steps.
How do I copy protect images and video files?
How do I copy protect images and video files?
Email not be sent from LearnerWeb
There are two common reasons why you may not be getting email from LearnerWeb.
Lectora Authoring for LearnerWeb
We have now tested a Lectora course against LearnerWeb and it will work out of the box as along as the following two conditions are met when the developer is creating the course: 1. The developer must add an action to the end of the course indicating that the course is completed. In this last action, the developer will pass the scorring information to the LMS.2. In the course template, the developer must disable the exit button. The course can be closed by the X in the top right of the course interface.
Launching Toolbook Courseware in LearnerWeb
We recently certified Toolbook developed courseware to work in Learnerweb. Here the changes you will need to make to use Toolbook courseware.
A quick primer on graphic formats JPG and GIF
Here are some general rules on when to use GIF/PNG or JPG formats.
Understanding Version Control for SOPs
I use version control for training to make sure people are trained to the proper SOP. My version numbers are numeric. There is one SOP that has had 1 revisions 1-12, but when history is added it links to version 9 and not the current version 12.
How do I clear old survey results from the Survey Report?
The SQL to clear out all surveys is:Delete from evals
Write to file - different directory
 What exactly must be done to write a file to a directory other than the one with the dzl and the datapump? And what server software must be running? Phil tells me that he is pretty sure that Personal Web Server cannot handle this. Is this true?It is appearing to the customer that this operation cannot be done.
How to Diagnose Why History did not Link to a Learning Track
This article explains how training history and training assignments integrate. It explains why a history record might not satisfy a training assignment even though a training history record exists for the training assignment.
Email 550 Errors
This article discusses a set of troubleshooting steps to resolve email transmission errors that may occur in LearnerWeb. The most perplexing error to resole is the SMTP 550 error.  
How to troubleshoot AICC Course tracking problems.
So now you have AICC compliant learning content installed, but you're not seeing any tracking information. This article will discuss a troublshooting technique that will guide you throw determined wheter to call MaxIT or your course vendor.
How to troubleshoot AICC Course tracking problems.
So now you have AICC compliant learning content installed, but you're not seeing any tracking information. This article will discuss a troublshooting technique that will guide you throw determined wheter to call MaxIT or your course vendor.
Why won't generic courses launch, when I am sure the Launch Path is correct.
In some cases, you are sure the course launch path is set up correctly yet the PDF document you are trying to launch will not open a new window for the document. Here are some trouble shooting tips.